Our goal is to become your association’s trusted collection partner and we are proud to provide one of the most competitive fee schedules in the industry. We understand that compounding a delinquency with inflated collection fees and costs can itself serve as an impediment to the efficient resolution of the matter. Our pricing is structured reasonably in order to avoid this situation and we provide various services, such as status reporting, completely free of charge.
Additionally, clients with files that convert into judicial foreclosure actions and/or lawsuits for money damages benefit from the services of an HOA attorney billed according to a pre-determined, set fee schedule. Your association can have the confidence of premium service with predictable pricing regardless of what collection method is ultimately employed.
For the vast majority of collection files, the answer is “yes.” Pursuant to the Civil Code, all collection fees and costs paid by your HOA to Alterra in connection with collection actions are added onto the delinquent homeowner’s debt and are recoverable. In other words, anytime Alterra charges your HOA any fee or cost, that same charge is added onto the delinquent homeowner’s debt and is recovered when the file is resolved so your HOA is ‘made whole’ in the end. Alterra will guide your HOA through the entire process to ensure that any money to be spent is spent wisely, based upon the facts and circumstances associated with the homeowner and the property.
Of course! Our robust client portal, AlterraONLINE, provides 24/7 real-time status reports and related information regarding an association’s pending collection files. Reports are highly customizable, always FREE of charge, and can be configured to be automatically generated and sent to our clients whenever they desire.
Yes. We understand how overwhelming and frustrating the collection process can be. We provide tele/video conference meetings free of charge to discuss an association’s pending collection files, as well as physical meetings depending on availability. We value each of our relationships with our clients and we are committed to providing them with the best service possible.
No. We are aware of the problems faced by an association when its collection firm or company treats every delinquency the same regardless of the unique circumstances of the homeowner and/or the property. Our process is built specifically to avoid those problems and to prevent any wasted time or expense in securing recovery. Each file is evaluated at key stages of our process and the status of each property is constantly monitored to ensure the appropriate collection method is being employed.